FAQS

Product

If your scalp feels dry or itchy between washes, simply use the easy-to-use dropper container to apply the Mild Vegan Hydrating Serum directly to your roots. Gently massage it in for lasting hydration and soothing comfort; there is no need to rinse it out.

Not at all. It is designed as a mild hydrating serum that awakens the scalp's vitality. Crucially for curly hair volume, it is free from Silicone Oils, ensuring it delivers moisture without leaving heavy buildup or residue on your roots.

Yes, it is very safe. The formula consists of 98% naturally derived, worry-free ingredients and is rigorous Italian Vegan Certified with 0% animal-derived ingredients. It has been dermatologically tested for the scalp with a result of 0.00% irritation (Excellent rating). It is also free from 30 problematic ingredients, including Sulfates, Parabens, and Quaternary Ammonium Compounds.

This serum provides a significant hydration boost for dry and rough scalps. Clinical tests showed a 41.18% improvement in scalp moisture content and a 13.72% improvement in scalp barrier function after 4 weeks of use. It also demonstrated a 60.86% reduction in temporary dryness-induced itchiness after 4 weeks.

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Shipping

AGAIN ME is a Korean brand, and all products are shipped from South Korea.

Shipping times vary by location, but orders typically arrive within 15 to 20 days. Please note that delivery schedules may change due to carrier delays, weather conditions, or other factors. You can track your order status in real-time through our tracking system.

As per customs regulations, all shipments in Latin America require a valid personal customs code. For a successful delivery, please enter the recipient's personal customs code when making the payment.

  • Mexico (RFC)
  • Brazil (CPF)
  • Chile (RUT) mandatory,
  • Argentina (CUIT)
  • etc.

United States, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Macao, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom

Returns

1. Change of Mind

As our hair serum comes into direct contact with the scalp and hair, we
maintain strict hygiene standards to ensure every customer receives a
brand-new, untouched product.

Therefore, we
cannot accept returns or exchanges if the product packaging (box or seal
sticker) has been opened or damaged.

  • Eligibility: Returns
    due to a change of mind are accepted within 14 days of
    receipt only if the product remains in its Original Condition, fully
    sealed, unopened condition and undamaged packaging
  • Shipping Costs: Please note that the return shipping cost for
    a change of mind is the customer's responsibility.
  • Customs Duties & Taxes: Please note that any customs duties, taxes, or import fees
    paid at the time of delivery are non-refundable. These charges are
    levied by your local government and are the sole responsibility of the
    customer.
  • Restrocking fee : 10% of the item price will be deducted from the refund to cover transaction fees and
    processing

2. Damaged or
Defective Products

If you receive a damaged or incorrect item, please contact us
at help@mypourmoi.com within
14 days of delivery with photos/videos evidence

We will gladly
assist you with a prompt replacement or a full refund.